B2B Support and Onboarding Specialist

Zagreb, Croatia

TradeLocker is looking for a proactive and client-focused B2B Support and Onboarding Specialist to help our broker partners get the most out of our platform. In this role, you’ll have the opportunity to learn the trading industry from the inside, supported by our team, so you can deeply understand the domain and how to approach brokers effectively. Alongside this, you’ll guide new partners through a smooth onboarding process, provide expert support on platform features and integrations, and help them quickly realize the value of TradeLocker’s solutions.

Join us and play a key part in shaping an exceptional partner experience in the fast-moving fintech space.

What You'll Be Doing:

  • Configuring TradeLocker to align with the business requirements of brokers. 
  • Troubleshooting trading issues, including order executions and platform setup.
  • Collaborating with development and support teams to investigate and resolve technical issues.
  • Driving process automation and document solutions for internal knowledge sharing.
  • Responding to B2B client queries promptly and professionally, and maintaining strong client relationships.
  • Becoming the go-to expert on back office configurations, ensuring systems are optimized for performance and scalability.

What We're Looking For:

  • 2+ years of experience in client onboarding, technical support, or account management (plus working in fintech, SaaS, or trading platforms).
  • Strong understanding of B2B client needs and a service-first mindset.
  • Excellent communication skills in English, both written and verbal.
  • Problem-solving skills and a proactive approach to identifying and resolving issues.
  • Comfortable working in a fast-paced, evolving environment with multiple stakeholders.
  • Bonus: familiarity with trading platforms, broker operations, or integrations (APIs, CRMs, etc.).

The gross salary range for the B2B Support and Onboarding Specialist position is between €2500 and €3500 monthly, depending on your experience. 

What you can expect from us:

  • Join a team that’s shaping the future of the trading technology industry. At TradeLocker, we are proud to be one of the world's top 5 forex trading platforms (https://tradelocker.com/).
  • You'll be part of a dynamic, fast-growing company in an exciting industry, with plenty of opportunities for professional development.
  • You will work with a talented and passionate group of people who are dedicated to building an exceptional product.
  • We believe in empowering our teams. You will have the freedom and responsibility to own your domain.

Interested in learning more? Let's get to know each other better. Send us your CV, we can't wait to hear from you!

B2B Support and Onboarding Specialist

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B2B Support and Onboarding Specialist

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